Why Use CanB?
A quick reference of benefits that you can expect from working with us is below. A more elaborate version is waiting for you after, where you will have a chance to explore our philosophy on business.
Our main strengths and what it means to you:
| Our Strength | Benefit to You |
|---|---|
| Understanding our role: | Your concerns are addressed so you feel understood |
| Service: | You will feel important and cared for |
| Quality: | Your client's expectations will be met which means they will walk away with a smile |
| Value: | You will feel good about using us and offering value to your clients |
| Product Guarantee: | You can feel confident in trusting us with a project |
| Quick Turnaround and Delivery: | You can service customers outside your immediate area and know that your order will be done on time |
| Relationship and Flexibility: | You will begin to trust us and will feel confident in approaching us with your particular situation |
| Handling screw-ups: | You will be supported in tough situations |
| Constant Improvement: | Working with us becomes easier and more fun |
We know that you may feel hesitant about trying out a new supplier. After all, if we screw up, it is your reputation on the line; it is you who will have to face your client. It is you who may loose your client - a client who you worked so hard to get. We know. We know how essential it is to do a great job on projects that you trust us with. We also know that there is the other side - when we do a great job, your clients will be impressed and will be that much more likely to come back for repeat business and tell others about the great job that you did. That is why our focus is on meeting your client's expectations through you. Read on to discover how we do that.
What is more important to you: service or quality? We don't know. That's why we focus on offering both. And we don't use it as a nice "cosmetic phrase". Service and quality are the backbone of our business philosophy. We'll admit, it is an overused phrase – but important nevertheless. Let's touch on service first and how it relates to our role as your supplier.
Have you ever dealt with a supplier whose lack of service made you wonder whether your emails are being read and whether your messages are being heard? Have you been promised a deadline, which you in turn promised to your client, that was not met? We have (needless to say, we don't deal with them anymore). It made us look slow and unprofessional in front of our clients. We understand that when you have a question or need a quote, it often originates with your client. That is precisely why we will answer your emails and return your phone calls on the same day, and often within an hour. We offer fast turn-around times on our main products that are consistently meet the promised deadlines. These qualities will help you be on top of your game and will make you look great, professional, and caring in front of your customer.
Quality is unfortunately another aspect that is suffering today in companies' attempts to decrease costs and increase profits. We do believe in decreasing costs and increasing profits, but not at an expense of quality or service. From the very first time that you will work with us, quality will be very evident to you. Every aspect of our products was thought through: the print is crisp and clear, the cutting is straight and precise, and the lamination does not peal. Even the business card packaging is colourful, sturdy, and complements the finished product.
There are companies who offer great service and quality – no doubt about it. The only challenge is that it sometimes comes at a price. This is where the importance of value comes in. Our products are very affordable. We are not the cheapest supplier out there and we don't claim to be. We know that if you get a client on price, you will loose them on price. We are confident, however, that we consistently offer fantastic value on our main products. Our products are priced substantially below their market price. This allows you to make a healthy margin and still be very competitive in the marketplace.
We stand behind our products. Needless to say, if we screw up with an order (yes, that does happen from time to time), we will replace it free of charge. We also, depending on circumstances, sometimes will cover customer errors. We do not cover customer negligence, like spelling mistakes, but we do often cover situations where customers make a mistake unknowingly and we fail to correct it.
Centralized production is the key to our business model. This makes shipping a vital aspect to our success – it increases the costs and the turnaround times. On the cost side, our prices always include delivery to your door to most cities in North America. On the turnaround side, the time includes delivery. The geographical borders are being blurred by the Internet and the World Wide Web. The advantage of our business model in your business is now you can service clients outside of your immediate area of influence and not worry about the logistics. We make it possible for you to service clients in most cities in North American with no added costs to you.
Developing our relationship and being flexible comes back to the idea of service that we introduced earlier. With the world heading online, strong relationships are as important as ever. While we are taking advantage of the opportunities offered by the World Wide Web, we also take great care to get to know our clients. We strive to know you by your first name. We take care to get to know your specific businesses and needs. We encourage you to discuss specific project needs with us so that we can do what is in our power to help you get the project. As we grow, we add more people to our service department. Instead of everyone serving everyone, each representative in our company is responsible for certain accounts. This facilitates the development of the relationship because you will be dealing almost all the time with the same person. This gives you the "small business" care with the large business capabilities.
Although we work diligently at perfecting our business, mistakes happen because we are, after all, human. So if you work with us long enough, we will make a mistake somewhere. We even had a couple of instances where mistakes were made on our first job with a client. However, it is not in the mistake that the pitfall lies – it is in how the mistake is handled. We truly go out of our way to fix our errors and we are yet to loose a client because of a screwed up job (not even those first ones).
Finally we work on constantly improving and perfecting our business model. Perfection is a target that can never be reached, so it leaves us with constant improvement. We get a lot of ideas for improvement. Some are easy to implement, others take time. The more people request something, the more resources and energy we dedicate to making it happen.
Some of the items that our customers requested that were implemented recently include:
- thick Silk laminated cards
- thick Crystal laminated cards
- one-sided Crystal laminated cards
- custom die cuts
- online ordering system
- online order tracking system
- online account management system
Some of the projects we are currently working on include:
- real-time proofs
- video Tutorials and Tours
Free Sample Kit:
To truly understand what type of quality we are talking about, you need to see our samples. Get in touch with us and we will mail you a free sample kit.